Terms of delivery

1. DELIVERY TIME

Confirmed for orders.

2. TERMS OF PAYMENT

Private consumers – payment before delivery
Export sales – payment before delivery
Intra Community sales – payment before delivery
Domestic sales for business clients – 14 days net

Invoicing charges:
Finvoicing 0€
Email (pdf-attachment) 2,00 € + VAT
Paper invoice 5,00 € + VAT
Prepayment  5,00 +VAT

Debit note:
8 € + interest rate
Client is obligated to pay debit note charges if payment is overdue. The overdue charge can be added to the next invoice. If overdue costs are invoiced separately, invoicing charge of 8 € +VAT will be added to the invoice. 

3. SMALL DELIVERY CHARGE

Will be added to orders valuing less than 80 € + VAT 25,5 % (= 100,40 €). (Price according to valid rates)
– sample service orders excluded
– value of the order is the total value of the product items

4. DELIVERY METHOD

According to the client’s order. Without separate information, the means of transportation is chosen by the seller. In Finland and Nordics Postnord (parcels and freight) is  generally used.  Standard methods are
1) the delivery to address for B2B clients and
2) for consumers pick-up parcels from the service point.
If the buyer’s terms restrict the normal options for transportation, the seller will contact the buyer. Freight is always the buyer’s responsibility and risk.

5. DELIVERY TERM

FCA Koskenpää – Incoterms 2010

6. OTHER TERMS

Consumer clients:
1) Unused items have 7 day return option, except taylor-cut items. Please note that all items cut from the roll are taylor-cut items. Delivery on client’s cost.
2) If a dispute concerning a sales contract cannot be resolved through negotiation between the parties, the consumer can submit the matter to the Consumer Disputes Board (www.kuluttajariita.fi/en) for resolution.

Before taking the matter to the Consumer Disputes Board, the consumer should contact the Local Register Offices’ Consumer Advisory Service (https://www.kkv.fi/en/consumer-advice/).